Privacy Notice

Privacy Notice

CleBank is a trade name operated by CleBank Technologies llc.  We are responsible for processing the personal data described in this Privacy Notice.

Questions or requests regarding privacy may be sent to info@clebank.com or submitted through https://clebank.com/privacy-policy.

1. Scope

This Privacy Notice applies to personal data collected through the CleBank website, applications, account-registration processes, customer-support channels and financial services made available through the platform.

2. Personal data we may collect

Depending on the services you use, we may process:

• Identification data, such as name, date of birth, nationality and government-issued identification.
• Contact information, including email address, telephone number and address.
• Account and identity-verification information.
• Financial and transactional information, including deposits, withdrawals, transfers, payments, balances and related records.
• Information required for customer identification, risk management and regulatory compliance.
• Technical information, such as IP address, device identifiers, browser, operating system, session records and security logs.
• Customer-support messages, voice messages, documents and communications.
• Preferences relating to language, notifications and marketing communications.
• Sensitive or biometric data only when required for a specific service, permitted by applicable law and supported by an appropriate legal basis.

Please do not send passwords, PINs or one-time verification codes through customer-support forms.

3. Purposes of processing

We may use personal data to:

• Create, verify and administer your account.
• Authenticate your identity and protect account access.
• Provide the products and services you request.
• Process and record transactions.
• Conduct identity, fraud-prevention, risk and compliance reviews.
• Detect, investigate and prevent unauthorized or suspicious activity.
• Respond to support requests, complaints and inquiries.
• Send service, security and transaction notifications.
• Comply with financial, tax, accounting, judicial and regulatory obligations.
• Maintain, analyze and improve the security and performance of the platform.
• Prepare statistics and internal reports using aggregated or appropriately protected information.
• Send promotional communications when permitted and, where required, after obtaining your consent.

You may object to or withdraw consent for optional promotional communications through [PREFERENCE CENTER OR EMAIL].

4. Cookies and similar technologies

We may use cookies, local storage, analytics tools and similar technologies to maintain sessions, remember preferences, protect the platform, understand usage and improve performance.

Where required, non-essential technologies will be activated only after obtaining the appropriate consent. Cookie preferences may be managed through [COOKIE SETTINGS LINK].

5. Sharing and transfers

Personal data may be shared, when necessary, with:

• Payment processors, financial institutions and transaction-service providers.
• Identity-verification, fraud-prevention and compliance providers.
• Hosting, cloud, security, communications, analytics and customer-support providers.
• Professional advisers, auditors and insurers.
• Courts, regulators, tax authorities, law-enforcement agencies or other competent authorities when legally required.
• A successor or acquiring entity in connection with a merger, restructuring, financing or transfer of business, subject to applicable safeguards.

Some providers may process data outside your country. Where required, CleBank will use contracts, consent or other legally recognized safeguards for international transfers.

The final policy must identify any transfers that legally require specific notice or consent.

6. Security

We implement administrative, technical and physical measures intended to protect personal data against loss, alteration, destruction, unauthorized access or improper use.

No system can guarantee absolute security. Users must also protect their credentials, devices and verification codes and report suspected unauthorized activity promptly.

7. Retention

We retain personal data only for as long as necessary to provide services, manage the relationship, resolve disputes and comply with applicable financial, anti-money-laundering, tax, accounting and legal obligations.

The exact retention schedule must be completed and approved internally: [INSERT RETENTION PERIODS OR LINK TO RETENTION SCHEDULE].

8. Your rights

Subject to applicable law, you may request:

• Access to your personal data.
• Correction of inaccurate or incomplete information.
• Cancellation or deletion when legally available.
• Opposition to specific processing.
• Restriction of use or disclosure.
• Withdrawal of consent.
• Information about applicable transfers.
• Portability, where recognized by applicable law.

Requests may be submitted to [PRIVACY EMAIL OR PORTAL] and should include your name, a method for receiving the response, proof of identity, a clear description of the request and any information needed to locate the relevant data.

Some requests may be limited when retention or processing is required by law, contract, security obligations or the protection of third-party rights.

9. Automated decisions

If CleBank uses automated processes that produce legal or similarly significant effects, this section must describe their purpose, general operation and available review mechanisms:

[CONFIRM WHETHER AUTOMATED CREDIT, RISK, FRAUD OR ELIGIBILITY DECISIONS ARE USED.]

10. Children and minors

CleBank services are not intended for minors unless a specific product expressly permits their participation with the legally required authorization.

If we become aware that personal data from a minor was collected improperly, we will take appropriate steps in accordance with applicable law.

11. Changes to this notice

We may update this Privacy Notice when services, processing activities or legal obligations change. Material updates will be communicated through [WEBSITE, APPLICATION OR EMAIL METHOD].

The current version and effective date will remain available at [PRIVACY NOTICE URL].